Office Policies

We request that you make your appointments as far in advance as  possible. We also have certified adult nurse practitioners and physician assistants in many of our offices who may see patients on a "work-in" basis, when scheduling with the physician is not possible or if you are having  increasing difficulties and feel you need to be seen. If you have outside laboratory reports, chest x-rays or CT scans, we ask that you  bring these with you at the time of your appointment. Your promptness in keeping appointments is appreciated and we ask that you call ahead if you will be late or require any changes

Approximately one half of our time is spent with patients in  the Intensive Care Unit and their needs cannot be scheduled. This frequently leads to delays and interruptions which are beyond our  control. For these circumstances, we ask your patience and  understanding. When possible, we will try to notify you of anticipated  delays in the office appointment schedule. You are invited to call the office prior to leaving for your appointment to be certain that your physician's schedule has not been delayed.

Phone Policies

For non-emergency calls such as prescription refills, you should contact your office during regular office hours (9:00 a.m. to 4:30 p.m. weekdays). Routine refills will not be approved at other times. For other non-emergency calls, our clinical staff will be available to assist you during normal business hours. We do ask that you provide full information to the clinical staff. Please avoid waiting until 4:30 Friday evening to call in if you are having increasing pulmonary problems throughout the week.

Smoking

Smoking is NOT allowed in any of our offices.

Office Hours

For information or to schedule an appointment, please call us.

Sunday Closed
Monday varies by location
Tuesday varies by location
Wednesday varies by location
Thursday varies by location
Friday varies by location
Saturday Closed

Appointments/Cancellations

With the exception of serious emergencies, it is expected that you keep all of your appointments. If you need to reschedule an appointment we require 24 hours notice. In such a case, please call our office and arrange for a make-up appointment with one of our patient care coordinators.

Rarely does our Texas weather preclude opening the offices. If, however, there is ice or snow on the streets, please listen to the area school closings. If the Fort Worth  Independent School District is closed, the Fort Worth Medical District  offices and the  Fort Worth Southwest office will be closed. If the Hurst-Euless-Bedford Independent School District is closed, our Bedford office will be closed. If the Birdville Independent School District is closed, our North Richland Hills office will be closed. If Arlington Independent School District is closed, the Arlington North and South offices will be closed. If Mansfield Independent School District is closed, the Mansfield office will be closed.

Emergencies


One of the group's physicians is always on call for emergencies and may be reached by  dialing the appropriate office number. However, if symptoms are severe,  you may need to go to the emergency room. Your doctor will be notified by the hospital or office.

Payment

Our fees are designed to reflect the amount of time spent with you and with your care. We participate with most major health plans and accept Medicare assignment. If you have any questions concerning your insurance, please feel free to call our business office and we will be happy to assist you. We accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Personal Check


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